Privacy

RoyalXO takes your privacy seriously. This page explains how we collect, use, and protect your personal information when you use our site. It also covers your rights and the tools available to help you stay in control.

Responsible Gambling

Gambling should always be a form of entertainment, not a way to earn money. If gambling ever feels like a necessity or causes stress, it may be time to take a step back.

You can set several limits directly from your account settings:

- Deposit limits: restrict how much you can deposit over a day, week, or month - Loss limits: cap your net losses during a chosen period - Session time limits: end your play session after a set duration - Reality checks: receive pop-up reminders at intervals you choose - Cooling-off periods: pause your account for 24 hours, 7 days, or 30 days - Self-exclusion: block access to your account for a minimum of six months

New limits apply right away. Requests to raise limits go through a mandatory waiting period before taking effect. This gives you time to reconsider.

Signs of problem gambling include chasing losses, lying about how much you’ve spent, or using gambling to escape problems. None of this is shameful, but it does mean it’s time to seek support.

Free, confidential help is available through independent organisations such as GamCare, BeGambleAware, and Gamblers Anonymous. National self-exclusion registers like GAMSTOP allow you to block access across multiple sites at once.

Players must be at least 18 years old. We verify age during registration and may request documents. If you share a device with minors, consider installing parental control software like Net Nanny or K9 Web Protection to prevent underage access.

Terms and Account Rules

Only one account per person is allowed. You must be of legal age and not located in a place where online gambling is prohibited.

We require identity and address verification, known as KYC, before processing your first withdrawal. This protects you and us from fraud and money laundering.

Bonuses come with terms: wagering requirements, game eligibility, expiry dates, and caps on cashout amounts. Trying to exploit bonus offers through multiple accounts or unusual betting patterns will void any bonus and may lead to account restrictions.

Inactive accounts (no logins for 12+ months) may incur a monthly fee after a notice period. Fair play matters. Using bots, colluding with others, or filing false chargebacks breaches our rules and may result in account closure.

If you have a complaint, contact our support team first. If unresolved, you may escalate the matter to the relevant regulatory authority.

We may update these terms. When we do, we’ll notify you by email or via a message in your account. Continued use after changes means you accept them.

Data Collection and Use

We collect four types of data:

- Identity and contact details: name, email, phone number, date of birth - Payment information: card or e-wallet details (never stored fully on our servers) - Technical data: IP address, browser type, device ID, cookies - Usage data: pages visited, games played, session length

We process this data to run your account, meet legal obligations, prevent fraud, and improve our service. Our legal basis includes contract performance (to provide gameplay), legal compliance (anti-money laundering laws), and legitimate interest (site security and product development).

We share data only with trusted third parties: payment processors, identity verification services, and regulators when required by law. We do not sell your data to advertisers or data brokers.

Records are kept for five years after account closure. This is a standard requirement for licensed operators to comply with financial crime regulations.

You have rights under data protection law: to see what data we hold, correct errors, request deletion (where no legal reason prevents it), get a copy in machine-readable format, or object to certain uses. To exercise these rights, email our data protection contact address listed in the site footer.

Cookies and Tracking

Our site uses three cookie types:

- Essential: needed for login, security, and basic function. Cannot be switched off - Analytics: help us understand site traffic and fix bugs; anonymous and aggregated - Marketing: used by third parties to show ads elsewhere; require your consent

You can manage preferences via the cookie banner on your first visit or later through your account settings. Disabling non-essential cookies will not affect gameplay.

All data sent between your device and our servers uses strong encryption (TLS 1.3). Internal access to personal data is limited to staff who need it for their role, and all systems undergo regular security testing.

Questions about privacy? Reach out through the contact method provided in the website footer.