Self-Exclusion

RoyalXO provides tools and support for players who want to control their gambling activity. This page explains how those tools work, what signs may suggest a problem, and where to find help.

Gambling as Entertainment

Gambling should be a form of entertainment, not a way to earn money or solve financial problems. If you find yourself chasing losses, betting more than you can afford, or feeling stressed about your play, it may be time to take a step back.

Tools to Manage Your Play

You can set several limits directly from your account settings:

- Deposit limits: Choose daily, weekly or monthly caps on how much you can deposit. New limits apply right away. Raising a limit requires a 24-hour cooling-off period. - Loss limits: Set a maximum amount you can lose over a chosen period. These also take effect immediately, with increases delayed by 24 hours. - Session time limits: Decide how long you can stay logged in during a single session. The system logs you out automatically when the time runs out. - Reality checks: Get pop-up reminders showing how long you’ve been playing. You can set these to appear every 15, 30, 45 or 60 minutes. - Cooling-off periods: Take a short break of 24 hours, 7 days or 30 days. Your account will be fully locked during this time. - Self-exclusion: Exclude yourself permanently or for a fixed term (minimum six months). During this time, you cannot log in, deposit or receive marketing messages. Reactivation is not possible until the exclusion ends.

All changes to limits are processed instantly except for increases, which always include a waiting period to prevent impulsive decisions.

Recognising Problem Gambling

Warning signs include: – Spending more time or money on gambling than intended – Lying to friends or family about your gambling – Using gambling to escape stress or other problems – Feeling restless or irritable when trying to cut down – Borrowing money or selling items to fund play

These behaviours are not moral failings. They signal that gambling has stopped being fun. Help is available and effective.

Getting Independent Support

Free, confidential support is offered through national helplines and counselling services. In many regions, you can also register with a central self-exclusion system such as GamStop, which blocks access to multiple gambling sites at once. Contact details for local services appear in the footer of every RoyalXO page.

Protection of Minors

RoyalXO accounts are for adults aged 18 and over only. We verify age and identity during registration and before any withdrawal. If you share a device with minors, consider installing blocking software like Net Nanny or K9 Web Protection to restrict access to gambling content.

Account Rules

Only one account per person is allowed. You must provide accurate personal details and confirm your identity when asked. Accounts used by underage individuals or opened in bad faith will be closed immediately, and any funds forfeited.

Deposits and Withdrawals

You can deposit using approved payment methods shown in the cashier. Withdrawals require full verification of your identity and address. The first payout request may take longer while checks are completed.

Bonus Terms

Bonuses come with wagering requirements, meaning you must bet a certain amount before withdrawing winnings. Not all games contribute equally toward these requirements. Bonuses expire if unused within the stated period, and winnings from bonuses may be capped. Attempting to abuse bonus terms, such as opening multiple accounts or placing low-risk bets to clear requirements, will void the offer and may lead to account closure.

Dormant Accounts

Accounts inactive for 12 consecutive months may be classified as dormant. A small monthly fee could apply after 24 months of inactivity, but only if permitted by local rules.

Fair Play

Cheating, collusion, use of bots, or fraudulent chargebacks are strictly prohibited. Detected violations result in account termination and forfeiture of funds.